The Solutions Engineer supports the pre-sales process, which includes analyzing customer requirements, offering feasible and high-value Trax solutions, defining functional specifications, building relationships with future and current Trax customers, effectively maintaining a working knowledge of Trax solutions. Throughout this process they will work closely with our Sales team and must maintain a positive, productive working relationship across functions.

Some of the key skills of the Solution Engineer must include:

Organization – managing multiple workstreams around shaping a deal, in partnership with Sales and Delivery teams
CPG expertise – ability to qualify why a CPG customer should want to buy Trax and how we meet their business needs
Technical acumen – ability to tie Trax technical specs to achieving customer needs
Customer-oritented – ability to artfully progress a deal and customer expectations on next steps (in partnership with Sales).

Responsibilities:

Once a deal is properly qualified by Sales, engage potential customer via phone, web, or onsite meetings and drive a solution discovery process.
Validate customer’s needs and Identify areas where Trax solutions align to meet them.
Identifies tehnical requirements for solution.
Partner with Sales and Delivery to see through final pricing model and SOW creation.
Partner with Development team to specify use cases, define technical approach and write detailed specifications.
Coordinate post-sales transitions to appropriate Delivery teams.
Ensures customer success by working with Trax Client Services team for smooth onboarding and long term success.

Requirements

Degree in a technology field or equivalent industry experience
2+ years in a technical sales role (SE/SA) or customer facing role
3+ years experience in a technical role such as consulting, development or operations
Experience designing, presenting and demonstrating complex technology projects to customers
Strong understating and knowledge in databases and data-formats (e.g. SQL, JSON, XML).
Strong communication skills and excellent English (Spanish/Portuguese is advantageous).
Retail/CPG industry experience is a distinct advantage.

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